Goosedrops Shipment and Delivery Policy
At Goosedrops, we strive to ensure that your products are delivered safely and on time. Please review the following policy to understand our shipping process, delivery timelines, and other important details regarding your order.
1. Shipping Locations:
- Domestic Shipping: We deliver our products across all regions of India.
- International Shipping: At this time, we do not offer international shipping. Please stay tuned for future updates.
2. Shipping Charges:
- Free Shipping: We offer free shipping on all orders above ₹1000 within India.
- Standard Shipping Charges: For orders below ₹1000, a standard shipping charge of ₹100 will be applied.
- Express Shipping: If you require express delivery, please contact us at [email/phone number] for additional charges and options.
3. Order Processing Time:
- Processing Time: Orders are processed and shipped within 2-3 business days from the date of order confirmation.
- Please note that orders placed on weekends or holidays will be processed on the next business day.
- Custom Orders: If your order includes custom-made or bulk items, processing times may vary. We will communicate any delays in such cases via email or phone.
4. Estimated Delivery Times:
- Metro Cities (Delhi, Mumbai, Kolkata, Bangalore, etc.): 3-5 business days.
- Non-Metro Cities: 5-7 business days.
- Remote or Rural Areas: 7-10 business days.
Delivery times may vary due to external factors such as weather conditions, public holidays, or courier delays.
5. Tracking Your Order:
- Once your order has been shipped, you will receive an email or SMS with the tracking number and a link to track your package.
- You can also track your order by logging into your account on our website and navigating to the “Order History” section.
6. Undelivered Packages:
- If your package cannot be delivered due to an incorrect address, unavailability of the recipient, or other reasons, our delivery partner will attempt a second delivery.
- If the second delivery attempt fails, the package will be returned to us. We will contact you to arrange for a reshipment (additional shipping fees may apply).
7. Delays or Issues with Delivery:
- While we strive to deliver within the estimated timeframe, unforeseen events such as courier delays, weather disruptions, or other external factors may cause delays.
- If you experience a significant delay beyond the expected delivery time, please contact our customer service at [email/phone number] or email us at [support@goosedrops.in].
8. Shipping Restrictions:
- P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a valid residential or business address.
- Remote Areas: Some remote areas may experience longer shipping times or may not be serviceable. We will notify you if there are any issues delivering to your location.
9. Damaged or Lost Packages:
- Damaged Packages: If your package arrives damaged, please take photos and video of the damage and contact us within 24 hours of receiving your order. We will work with the courier service to resolve the issue and send a replacement if necessary.
- Lost Packages: If your tracking information shows that your package has been delivered, but you have not received it, please contact us immediately. We will assist in locating your package or provide a solution.
10. Contact Information:
For any questions regarding shipping or delivery, please feel free to contact us:
- Email: support@goosedrops.in
- Phone: +91 70157 33743
- Address: Vill.- Taj Nagar, Gurugram, Haryana, India, 122506
Note: Goosedrops reserves the right to update or modify this Shipment and Delivery Policy at any time without prior notice. Any changes will be reflected on this page.