Goosedrops Refund and Return Policy
At Goosedrops, we are committed to providing you with the highest quality products. However, if you are not satisfied with your purchase, we are here to assist you with a smooth refund and return process. Please review our policy below to understand the terms and conditions under which we accept returns and issue refunds.
1. Eligibility for Returns:
- Time Frame: You can return products purchased from Goosedrops within 7 days of receiving your order.
- Condition of Products: The products must be:
- Unused, unopened, and in their original packaging.
- In the same condition as when you received them.
- Accompanied by the original receipt or proof of purchase.
- Non-Returnable Items: Due to hygiene and safety reasons, certain items are non-returnable. These include:
- Opened or partially used food products (amla candy, sherbets, pickles, etc.).
- Perishable goods such as jams and murabba.
- Custom-made or personalized items.
- Any items marked as “Final Sale.”
2. Return Process:
- To initiate a return, please contact our customer service team at [email/phone number] within 7 days of receiving your order.
- Once your return is approved, we will provide you with detailed instructions on how and where to send the product(s).
- Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
3. Refund Process:
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days.
- Refunds will be issued to the original method of payment (credit card, debit card, or bank transfer).
- If a refund is delayed, please check with your bank or payment provider for processing times before contacting us.
4. Exchange Policy:
- We only replace items if they are defective, damaged, or incorrect upon arrival.
- If you need to exchange an item for the same product, please contact us at [email/phone number] with a photo of the product showing the defect or damage.
5. Damaged or Defective Products:
- If you receive a damaged or defective product, please notify us within 24 hours of delivery at [email/phone number].
- Please provide a clear photo and video of the damaged item and your order details.
- We will arrange for a replacement or offer you a refund, depending on your preference.
6. Late or Missing Refunds:
- If you haven’t received a refund yet, please check your bank account or contact your credit card company as it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at [email/phone number].
7. Contact Information:
For any questions or assistance regarding refunds and returns, feel free to contact our support team:
- Email: support@goosedrops.in
- Phone: +91 70157 33743
- Address: Vill.- Taj Nagar, Gurugram, Haryana, India, 122506
Note: Goosedrops reserves the right to update or modify these Refund and Return Policy at any time without prior notice. Any changes will be reflected on this page.